Terms and Condition

Copyright OR Trademark

Governed and protected by the Commonwealth Copyright Act 1968 of Australia, you hereby authorize Lightning Promotions to use your copyrighted or trademark logo, photographs, graphic designs, digital images or any other material to be used for printing. By accepting our Terms and Conditions, you declare that each material presented is legally owned by you and serves us no obligation against the Law.

  • For company logos, you agree that each trademark logo requested to be printed has been granted by you and your company; whereas any violations against the law deemed Lightning Promotions no obligation.
  • For T-Shirt’s or garments you supply, you hereby declare that these were reproduce under the license and permission of the owner of the design.
  • For photographs, graphic design including digital files, drawings and illustrations requested to be mocked up and printed on shirts, bags, signage, banners, paper bags and all other materials produce by Lightning Promotions; the owner of the photographs, graphic design including digital files, drawings and illustrations granted you access or permission to use or reproduce it.
  • For engrave designs requested to be mocked up or engraved on pens, tumblers, plastic bottles and all other materials for engrave that are produce by Lightning Promotions; the owner of the engrave design granted you access or permission to use or reproduce it.

 

Copyright or Trademark Infringement Complaints

In cases of complaints regarding copyright and trademark infringement, Lightning Promotions serves the right to stop any on-going production of the product until further notice.

If one can prove copyright infringement, Lightning Promotions can file a claim for damages against the client who provided the copyrighted material and can seek an injunction to lawfully stop reproducing the original work. Lightning Promotions hereby allows the Court to enter the premises and seize the offending material.

Lightning promotions will always consider the creator’s moral and legal rights such as:

  • the right against false reproduction of authorship
  • the right of attribution of authorship
  • the right of integrity of authorship

 

Returns and Replacement

You may get a replacement of an item(s) if:

  • If the artwork is printed differently from what has been agreed using the mock up image. (This excludes slight colour changes that occurred during the process.)
  • If you have received an incorrect size as what was indicated in the invoice.
  • If the product type is different from what was ordered and stated in the invoice.
  • If the color of the garment received is incorrect. (Excluding Color Shade. Please refer to Buyer’s Remorse Section)

Please note that the item(s) needed to be returned should be in Brand New Condition with no alterations, have not been washed, have not been worn and complete if the order is in multiple quantity.

Buyer’s remorse will not be valid as a reason for return or replacement. The following are but not limited to:

-the item not fitting but the size ordered and delivered is correct. Please always refer to size charts for the exact measurement.

-Colour Difference: Slight colour difference will not be valid. Please note that we are using different gadgets to look for the colours and it may show us different shades and hues depending on the screen resolution.  

-Colour Difference: Slight Colour difference as a result of the process. Colours may uncontrollably change depending on the quality of the material being printed on. It may also change during the printing process due to some factors like heat.

-Change of Mind that results to cancellation request.

Low Quality Images print output will also not be eligible for replacement if the image that the customer have sent to us is of low quality. Please make sure to send us a copy of your images in vector format to guarantee high quality printouts.

How to return:

  1. Contact customer service and provide details of the product received.
  2. Our customer service will request for the reprint or production of the correct product.
  3. You will be given complete instructions as to where or how will you send us back the item(s) for replacement.
  4. Have your item and invoice ready for the return.
  5. We will keep you notified once we received the product and will send you the replacement item as soon as the next day depending on the quantity.

Refunds

Lightning Promotions only will allow a refund if any of the conditions is met:

  • Lost Item(s) at the company’s fault.
  • Incomplete Order which will not allow a reproduction under the circumstance of inadequate time. We will only be refunding the amount of the missing quantity.
  • Incorrect product (style and color) delivered which will not allow a reproduction under the circumstance of inadequate time.
  • Stock unavailable on the requested Estimated Delivery Date.

If any of the following happens:

  1. Contact customer service and provide details of the lost product or product received.
  2. Our customer service will request for a refund subject to approval.
  3. Have your invoice copy ready in case of questions.
  4. Once the refund is approved, we will notify you through E-mail.
  5. Refund will be done back to the same card or bank account that was used to purchase. (Please note: In cases of lost cards and inactive banks, we will have to ask for additional proof of ownership from you.)
  6. Refund turnaround time will be 3-5 business days depending on the standard bank process.

Stock Availability

In the course of the order process, every product is subject to availability. There may be products that are available on the time of order confirmation which turns out to be out of stock once requested from the supplier. Another instance would be delays in the supplier’s delivery. These situations may occur which will require us to give you options of refund or a change in the delivery date. Change of Style, brand or colour will also be considered. Given the unforeseen situation, Lightning Promotions will not be held liable and accountable of any incurred fees.

Artwork Approval

Artwork approval is done before printing. Once a customer agrees on the mock up, the production follows and any change request will be deemed invalid.

 

25 Years
Experience

Australian
Owned

4.9/5 STAR GOOGLE
REVIEW RATING

Speedy
Turn Around Times