Frequently ASK Questions

How do I go about finding out how much my design will cost to print?
Answer:Most of our products feature a price guide than can be found underneath the product picture. Simply select the decoration method required and a dropdown field will appear containing common decoration positons and sizes, here you can find a rough price gui
Do I own the screens & films & artwork produced by Lightning Promotions design team once Lightning Promotions is finished with it?
Answer:No. Lightning Promotions charges a setup fee for the labour involved with creating the artwork creation, films and the screens themselves, as this process of creating the screens to our high standards is quite time consuming and delicate, in order to ach
What is your turnaround time for Promotional Apparel
Answer:Delivery Time For Printing: Standard Delivery Time: 7 to 10 days from approval of artwork Express Delivery Time: 3 to 5 days from approval of artwork. Additional Costs Apply Urgent Delivery Time: 1 to 3 days from approval of artwork. Additional Costs Apply Delivery Time For Embroidery: Standard Delivery Time: 7 to 10 days from approval of embroided sample.
What are our opening hours.
Answer:Opening Hours Monday to Friday - 9am to 5pm After hours by appointment. Weekends by appointment.
What are your payment terms?
Answer:We require 50% deposit to process the order and balance on pick up. Payment Methods include: - EFTPOS Valiable. Fees may apply. - Electronic bank transfer - Remittance/Receipt to be emailed to: sales@lightningpromo.com.au - Cash in showroom. - CC over the phone. We do not offer the following payment methods: - Paypal
Where are you located?
Answer:The showroom location available to the public is based in Dandenong South, all other premises are production facilities only and are not available to the public. Contact Details can be found below: Showroom Location: 23 Nicholas Drive Dandenong South Contact Number (03) 9768 2332
Can you change the design coours before you print. Eg: I can provide a black logo but I need it changed to white as I am purchasing black hats.
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Can you print pictures? If so, how do I supply the artwork.
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What information do I need to provide to get a quote?
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Can you provide a ballpark price to get stuff printed?
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Do all print srevices involve set-up fees?
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Do you offer Wholesale/Trade pricing?
Answer:All orders are custom quoted as we offer more than 5 different decoration methods. Most of our products offer a price match or beat guarantee so you can rest assured you are receiving the best bang for your buck
Can you print on my (customer supplied) apparel?
Answer:Yes, 5% of our clients choose to supply their own apparel. Our pricing, service and quality is best. By choosing to supply your own apparel you are choosing to print at your own risk. Lightning promotions does not replace, refund of guarantee printing or embroidery on customer supplied apparel. Some of our decoration methods strictly prohibit the decorating of customer supplied products.
How can I track my order progress?
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I've recieved an email stating quote is available for viewing, what do I do next?
Answer:The email containing the notification of quotation availability has an easy access link that will take you to the approval page. Here you can open the quote, review it and either process to the next pre production step by approving the quotation or you can reject the quote and request any changes or provide a reason for the rejection
I have now paid the deposit and approved artwork. What do I do next? When Can I expect the order to be dispatched/available for collection?
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I want to pick-up my order after standard business hours. How do I organise that?
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I have made a payment via bank transfer. How will I know when the payment has been applied?
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I want to make changes to my order. How can I do that?
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I am not computer savy and not sure if my artwork is in the correct format. Can you check it for me before I order?
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What are your opening hours?
Answer:Monday to Friday - 9am to 5pm After hours by appointment. Weekends by appointment.
What is the turnaround time for garment printing?
Answer: Standard Delivery Time: 7 to 10 days from approval of artwork Express Delivery Time: 3 to 5 days from approval of artwork. Additional Costs Apply Urgent Delivery Time: 1 to 3 days from approval of artwork. Additional Costs Apply Delivery Time For Embroidery: Standard Delivery Time: 7 to 10 days from approval of embroided sample.
What is a raster file VS a vector file?
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How do I work our my size?
Answer:Each Item has a code. Please refer to the code to see find out the size you need.
Can I take a sample size range for my team to try on before confirming the sizes?
Answer:Simple fill out the sample size range request for and make a refundable deposit to order. Our team will be in contact to confirm size range availability. Key Information Required: First Name, Last Name: Contact No. Email: Company/Organisation enquiring on behalf of: Garment style of interest (product name & code) Garment colour of interest Ideal pickup date Return date
I have my logo on a business card/print out, can you use that?
Answer:If you have a logo or design that not computerized (Eg, A business card, printed tee, sign, photo etc) all we can do with that is scan it in and use it as a template to re-create your design. This can vary in complexity depending on your design. Keep in mind that if you’re doing a project that has a sponsor back or requires multiple logo recreations, each design is its own separate little piece of artwork and takes time. If you’re collecting logos for such a layout always ask the business if they have a vector logo they can give you.
What is the minimum order for Screen Printing
Answer:We can print orders under 15 units via digital printed heat transfers and CAD Cut Vinyl. For traditional screen printing our minimum is 15 because we must print film, coat and expose a screen, print and then wash out for every job. This is a lot of work and for less than 10 pieces the price is prohibitive. For a quantity less than 15, the other printing techniques are usually more appropriate. Digital heat transfers, CAD Cut Vinyl and Sublimation do not require setup and we will gladly print your lower quantities with one of these methods at an affordable rate.
What is the most durable printing option for apparel?
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What is the cheapest printing option for apparel?
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What is the minimum qty for embroidery?
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What is the minimum qty for screen printing
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What is the minimum qty for digital printing?
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25 Years
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Turn Around Times